All products are shipped through SHIPROCKET for both domestic and international deliveries.

Domestic orders are typically delivered within 3 to 10 business days, depending on the destination.

Please ensure that you provide your complete address and an active contact number. The delivery agent may contact you for coordination — please remain available to receive calls.

If your package is returned to us due to an incorrect address or missed delivery, you will be required to pay the shipping charge as a reshipping charge. No refund will be issued for returned or undelivered packages.

Deliveries to northern, western, or eastern regions of India may take longer since shipments are dispatched from Kerala.

We use SHIPROCKET for our delivery services. Once your order is dispatched, you will receive an email with your tracking ID and tracking link. It is your responsibility to track your parcel and ensure availability at the time of delivery.

We use third-party courier services (not owned by THE RIZ COLLECTIVE), so we are not responsible for any delays caused by the courier partner once the parcel has been dispatched.